r77u Privacy Policy

Your Privacy at a Glance

1Introduction

r77u ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at https://r77u.ws. We are committed to protecting the privacy and personal data of every player, registered user, and visitor. This Privacy Policy sets out in full how r77u collects, uses, stores, shares, and safeguards personal data in connection with your use of the Platform. This Policy forms part of our Terms and Conditions and should be read alongside them.

By accessing or using r77u — whether as a visitor or a registered player — you confirm that you have read and understood this Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must stop using the Platform immediately. r77u primarily serves players in Bangladesh and this Policy reflects local context, including references to payment methods such as bKash, Nagad, and Rocket.

2Data We Collect

r77u collects only personal data that is necessary and proportionate to the purposes described in this Policy. The categories of personal data we may collect include:

• Identity data: full name, date of birth, gender, and national identity number (NID) or passport number as required for age and identity verification under our KYC procedures.
• Contact data: mobile phone number (primary account identifier), email address where provided, and residential district or address where required for verification purposes.
• Financial data: bKash wallet number, Nagad account details, Rocket account, bank account details where applicable, full transaction history, deposit and withdrawal amounts, and complete bet history.
• Technical data: IP address, device type and model, operating system and version, browser type and version, time zone setting, screen resolution, device identifiers, and connection type.
• Usage data: pages visited, games played, session duration, stakes placed, platform features accessed, links clicked, and navigation paths through the Platform.
• Communications data: messages sent to and received from r77u customer support, complaint records, live chat transcripts, and all other correspondence between you and r77u.

r77u does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming compliance — for example, when documenting a self-exclusion request or a vulnerability flag raised during account review.

3How We Collect Your Data

r77u collects personal data through the following primary channels during your interaction with the Platform:

• Direct collection: data you provide voluntarily when registering an account, completing your player profile, submitting KYC documents, making a deposit or withdrawal request, or contacting customer support.
• Automated collection: technical and usage data collected automatically as you browse and use the Platform, via server logs, browser storage (localStorage and sessionStorage), and our internal analytics systems.
• Third-party collection: data received from payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming transaction details; data from identity verification services used to cross-check KYC submissions; and signals from fraud detection partners.
• Cookie and tracking data: data collected via cookies and similar browser-based tracking technologies, as described in detail in Section 8 of this Policy.

4How We Use Your Data

r77u processes personal data only for lawful, specified purposes and will never use your data in a manner incompatible with those purposes. The principal purposes for which r77u uses your personal data are:

• Account creation and management: to register, verify, and maintain your player account, including processing your registration, enabling secure login, storing account preferences, and managing security settings.
• Identity verification (KYC): to verify your identity, confirm you meet the minimum age requirement of 21, and ensure your payment methods are registered in your own name, as required by our anti-fraud and responsible gaming obligations.
• Payment processing: to process your deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard), reconcile transactions, and maintain financial records required for platform operations.
• Platform operation and improvement: to deliver games, betting markets, and platform features; to detect and fix technical errors; and to analyse aggregated usage patterns to improve performance and player experience continuously.
• Fraud prevention and security: to monitor for suspicious account activity, attempted bonus abuse, money laundering indicators, and other security threats; and to take protective action including account suspension where necessary.
• Responsible gaming: to monitor gaming behaviour for problem gambling indicators; to administer deposit limits, session time alerts, cooling-off periods, and self-exclusion requests; and to flag accounts that may require additional support.
• Customer support: to respond to your enquiries, complaints, and requests; to maintain records of support interactions for quality assurance and training; and to follow up on any unresolved issues relating to your account.

5Legal Basis for Processing

r77u processes your personal data on one or more of the following legal grounds, depending on the specific processing activity involved:

• Contractual necessity: processing your identity, contact, and financial data is necessary to perform our contract with you — the Terms and Conditions accepted at registration. Without this processing, r77u cannot open or maintain your account, process transactions, or deliver platform services.
• Legitimate interests: processing technical and usage data for fraud prevention, platform security, and service improvement is in r77u's legitimate business interests and does not override your privacy rights given the protective measures we maintain.
• Consent: where r77u processes data based on your consent — for example, to send promotional communications about bonuses and offers — you may withdraw that consent at any time by contacting customer support or updating your account communication preferences.
• Legal obligation: r77u is required to collect and retain certain data to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, responsible gaming mandates, and financial record-keeping requirements.

6Sharing Your Data

r77u does not sell, rent, or trade your personal data. We share your data only in the following limited and controlled circumstances:

• Payment service providers: your transaction data is shared with the relevant payment processor (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to facilitate your deposits and withdrawals. These providers handle your financial data under their own privacy policies and security standards.
• Game providers: your player ID and session data are shared with third-party game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) to load, deliver, and settle games. These studios do not receive your full identity or financial data.
• Identity verification partners: to complete KYC checks, limited identity data (name, date of birth, NID number) may be shared with accredited identity verification providers. These partners are contractually bound to use your data only for the purpose of verification and for no other purpose.
• Legal and regulatory authorities: r77u may be required by law, court order, or regulatory directive to disclose personal data to law enforcement agencies, financial regulators, or other competent authorities. r77u will comply with such requirements to the extent mandated by applicable law.

In all cases where data is shared with third parties, r77u requires those parties to maintain appropriate technical and organisational security measures and to process your data only for the specific purpose for which it was shared. r77u remains responsible for ensuring that all third-party data sharing arrangements comply with this Policy.

7Payment Data and Security

r77u takes the security of your financial data extremely seriously. All transactions processed through the r77u Platform are conducted over encrypted connections using 256-bit SSL technology. r77u does not store full card numbers, CVV codes, or mobile banking PINs on its servers. Payment data is tokenised where technically feasible, meaning the raw financial credentials are held only by the relevant payment provider and never by r77u directly.

r77u's internal systems are protected by strict access controls so that only authorised staff with a legitimate operational need can access player account data. All staff with access to personal data are bound by confidentiality obligations. r77u conducts regular internal security reviews and applies software patches promptly to minimise the risk of data breaches.

8Cookies and Tracking Technologies

r77u uses cookies and similar browser-based storage technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you visit the Platform. r77u uses the following categories of cookies:

• Strictly necessary cookies: essential for the Platform to function and cannot be disabled. These include session authentication cookies that keep you logged in, security tokens, and cookies that store your language preference.
• Analytics cookies: help r77u understand how players interact with the Platform — which pages are most visited, where errors occur, and how navigation flows work — so we can continuously improve the experience. Analytics data is aggregated and does not identify individual users.
• Functional cookies: remember your preferences such as game volume settings, display preferences, and previously visited game categories to provide a more personalised experience across sessions.
• Session storage: r77u uses browser sessionStorage — not a cookie but similar in function — to temporarily hold game state data during an active session. This data clears automatically when you close your browser tab.

You can manage or disable non-essential cookies at any time through your browser's settings. Disabling certain cookies may affect Platform functionality — for example, disabling session cookies will prevent you from staying logged in. r77u does not use third-party advertising cookies or cross-site tracking cookies.

9Data Retention

r77u retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. As general guidelines: active account data is retained for the duration of your account plus 5 years after account closure; financial transaction records are retained for a minimum of 5 years from the transaction date; KYC documents are retained for 5 years from the date of verification or account closure, whichever is later; customer support communications are retained for 3 years from the date of the last interaction.

When personal data is no longer required, r77u will securely delete or anonymise it. Anonymised data — from which all identifying information has been permanently removed — may be retained indefinitely for statistical and analytical purposes without constituting personal data retention under this Policy.

10Your Privacy Rights

r77u respects your rights in relation to your personal data. Depending on applicable law, you may exercise the following rights by submitting a written request to our support team at [email protected]:

• Right of access: request a copy of the personal data r77u holds about you. We will provide this within a reasonable period, subject to verification of your identity.
• Right of rectification: if personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it without undue delay.
• Right of erasure: in certain circumstances you may request deletion of personal data we hold about you. This right is not absolute — r77u may need to retain certain data to comply with legal obligations or to defend legal claims.
• Right to restrict processing: you may ask r77u to limit how it processes your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: where processing is based on consent or contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: where r77u processes your data based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

r77u will respond to valid privacy rights requests within 30 days of receipt. For complex or numerous requests this period may be extended by a further 30 days, in which case we will notify you. r77u may decline requests that are manifestly unfounded, repetitive, or that conflict with legal obligations, and will explain the reason for any such refusal in writing.

11Children's Privacy

The r77u Platform is strictly intended for adults aged 21 and above. r77u does not knowingly collect personal data from any person under the age of 21. If r77u becomes aware that it has inadvertently collected personal data from a person under 21, it will delete that data promptly and close the associated account without delay.

If you are a parent or guardian and believe that a minor has registered on r77u or submitted personal data to the Platform, please contact us immediately at [email protected]. We will investigate and take appropriate action, including permanent account closure and full data deletion.

12Third-Party Links

The r77u Platform may display references to third-party service providers such as game studios and payment partners. r77u is not responsible for the privacy practices, terms of service, or security standards of any third party. When you interact directly with a third-party service — for example, completing a payment through bKash's own interface — your data is governed by that third party's own privacy policy, not by this Policy. r77u encourages you to read the privacy policies of any third-party services you use in connection with the Platform.

13Changes to This Policy

r77u reserves the right to update or amend this Privacy Policy at any time. When material changes are made, r77u will notify registered players by posting a prominent notice on the Platform for no less than 7 days before the changes take effect, or by sending a notification to the mobile number associated with your account. The updated Policy will always be available at https://r77u.ws/privacy-policy with the effective date clearly displayed at the top of the page.

Your continued use of the r77u Platform after the updated Policy takes effect constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must stop using the Platform and may request account closure in accordance with our Terms and Conditions.

14Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way r77u handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6). You can reach us via the live chat feature on the Platform or by emailing [email protected]. We aim to acknowledge all privacy enquiries within 24 hours and to provide a full response within 30 days.

Please note that r77u's support team is not able to provide legal advice. If you require independent legal advice regarding your data protection rights, we recommend consulting a qualified legal professional in Bangladesh.